Destiny 2 Player With Over 2,000 Hours Gets Refund from Steam

A Destiny 2 player with over 2,000 hours spent in the game was able to get a refund for it from Steam. This follows Destiny 2 becoming unplayable for players in select areas.

Destiny 2 recently received an expansion with The Edge of Fate in mid-July, which led to a spike in players playing the game. However, that player count has since dropped dramatically, with Destiny 2 losing 80% of its active players since the expansion’s release. Players have cited everything from bugs to extreme difficulty as reasons for leaving, but now, some players have been forced to leave who would otherwise prefer to keep playing.

Destiny 2 Player Gets Refund After 2,000 Hours of Gameplay

Unfortunately, recent issues with Destiny 2 led a player called trashcanslover to try requesting a refund from Steam, despite the fact that they’d already spent over 2,000 hours in the title. Surprisingly, the player was granted a refund, not only for the base game, but also for the expansions and upgrades they had purchased. This is particularly unusual given that Steam usually requires refund requests to be made within 14 days of buying a game, and with two hours or less spent playing it. However, there have been exceptions to the rule in the past for extenuating circumstances, like when players of the PC port of The Last of Us got refunds on Steam after experiencing loading times of up to an hour before they could even play.

This seems to be the case here as well, with Steam seemingly granting an exception to this player due to extreme circumstances with the game. At the end of September, Destiny 2 players in regions like Russia, Kazakhstan, and Belarus found that they could no longer access the game. The only explanation given for the block hasn’t answered players’ questions fully, as Bungie has only said that “Destiny services are not available where access is restricted by law.” The refunded player, who was impacted by this change, explained this to Steam’s customer support, and it seems Steam felt a refund was appropriate.

However, not every Destiny 2 player has been this lucky. While some other players have successfully secured refunds, others with far less than 2,000 hours of play time have had their requests rejected. It seems that Steam isn’t planning on refunding every impacted player, though the reasoning behind why some can get refunds and others can’t is unclear at this time. While the refunded players are glad that they’ve gotten their money back, inexplicably losing access to a game one has spent thousands of hours in still stings. Hopefully, the loss of access to Destiny 2 in the affected regions isn’t permanent.